Perhaps you remember my previous post about Sonimus’s fantastic customer interaction. Well recently, on the same subject even, another company has stepped up: TBProAudio.
Click through for the interaction and timeline.
WARNING! THIS MAY MAKE YOU SICK TO YOUR STOMACH!
So I e-mailed TBProAudio.
Hello. I was just made aware of your new free product http://tb-software.com/TBProAudio/ISOL8.html
I know it is not in good taste to complain about a free product, but I thought I should drop you a note. I run a music chat server with 4000+ active users (discord.gg/edmp) and some folks were > recently talking about isol8. A number of users immediately complained that the GUI made them feel nauseous or seasick.
Another developer recently had a backlash about this here: https://www.gearslutz.com/board/new-product-alert/1187003-sonimus-releases-stoneq-4k-satson-series-equalizer-2.html and they > responded very well. They changed the rendering mode from perspective to an orthographic render and many users were very happy.
I don’t know how many people would take the time to e-mail you about this, I think most people would simply just not use the product. So I’m alerting you to this issue in case you are > interested in addressing it.
Thank you for releasing a great free product!
TBProAudio responded in about 9 hours with:
thank you for the hint! I´m not affected, but i got the point. I will talk to my GUI designer:-)
Today, the 11th of December, I received an e-mail from TBProAudio
OK, we got the message :-) We just release V1.0.1 and changed GUI to orthographic rendering. Just to let you know…
I’ve not spend much time using TBProAudio products, however I sure will give them all a shot now!
This post took 20 minutes to write and edit. If you appreciate the information presented then please consider joining patreon or donating!
If you have any questions or comments, please comment below! I read every comment and respond to most.