Perhaps you remember my previous post about Sonimus’s fantastic customer interaction. Well recently, on the same subject even, another company has stepped up: TBProAudio.
Click through for the interaction and timeline.
WARNING! THIS MAY MAKE YOU SICK TO YOUR STOMACH!
So I e-mailed TBProAudio.
Hello. I was just made aware of your new free product http://tb-software.com/TBProAudio/ISOL8.html
I know it is not in good taste to complain about a free product, but I thought I should drop you a note. I run a music chat server with 4000+ active users (discord.gg/edmp) and some folks were > recently talking about isol8. A number of users immediately complained that the GUI made them feel nauseous or seasick.
Another developer recently had a backlash about this here: https://www.gearslutz.com/board/new-product-alert/1187003-sonimus-releases-stoneq-4k-satson-series-equalizer-2.html and they > responded very well. They changed the rendering mode from perspective to an orthographic render and many users were very happy.
I don’t know how many people would take the time to e-mail you about this, I think most people would simply just not use the product. So I’m alerting you to this issue in case you are > interested in addressing it.
Thank you for releasing a great free product!
TBProAudio responded in about 9 hours with:
thank you for the hint! I´m not affected, but i got the point. I will talk to my GUI designer:-)
Today, the 11th of December, I received an e-mail from TBProAudio
OK, we got the message :-) We just release V1.0.1 and changed GUI to orthographic rendering. Just to let you know…
I’ve not spend much time using TBProAudio products, however I sure will give them all a shot now!
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