Perhaps you remember my previous post about Sonimus’s fantastic customer interaction. Well recently, on the same subject even, another company has stepped up: TBProAudio.
Click through for the interaction and timeline.
Contents
Initial request
WARNING! THIS MAY MAKE YOU SICK TO YOUR STOMACH!
On the 5th of December ISOL8 was released by TBProAudio. It was discussed on a few social services I use, and a number of people commented about the perspective projection render.
So I e-mailed TBProAudio.
Hello. I was just made aware of your new free product http://tb-software.com/TBProAudio/ISOL8.html
I know it is not in good taste to complain about a free product, but I thought I should drop you a note. I run a music chat server with 4000+ active users (discord.gg/edmp) and some folks were > recently talking about isol8. A number of users immediately complained that the GUI made them feel nauseous or seasick.
Another developer recently had a backlash about this here: https://www.gearslutz.com/board/new-product-alert/1187003-sonimus-releases-stoneq-4k-satson-series-equalizer-2.html and they > responded very well. They changed the rendering mode from perspective to an orthographic render and many users were very happy.
I don’t know how many people would take the time to e-mail you about this, I think most people would simply just not use the product. So I’m alerting you to this issue in case you are > interested in addressing it.
Thank you for releasing a great free product!
-Robert
TBProAudio responded in about 9 hours with:
Hello Robert,
thank you for the hint! I´m not affected, but i got the point. I will talk to my GUI designer:-)
regards TBProAudio
Fast resolution!
Today, the 11th of December, I received an e-mail from TBProAudio
Hello Robert,
OK, we got the message :-) We just release V1.0.1 and changed GUI to orthographic rendering. Just to let you know…
regards TBProAudio
AWESOME!. It’s quite the rarity for developers to respond to changes in GUI based on feedback, especially so quickly. ISOL8 now has a orthographic render.
I’ve not spend much time using TBProAudio products, however I sure will give them all a shot now!
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